An exception to this will be where the request has been emailed to an absent member of staff, and this has generated an ‘out of office’ message with instructions on how to redirect the message to another contact.Where this is the case, the date of receipt will be the day the request arrives in the inbox of that contact.
Should the requested information need further details to identify
or locate, then the 15 working days will commence the day after it
receives the required clarification from the requesting party. If no
clarification is received from the requesting party after sixty (60)
calendar days, the request shall be closed.
